William Kemble reports in the Daily Freeman Fortis could be on the hook for millions of dollars if customer satisfaction is too low. The state Public Service Commission’s authorization for Fortis Inc. to take over Central Hudson Gas & Electric Corp.’s parent company includes stiffer fines for customer dissatisfaction. The final terms of the $1.5 billion deal were issued Wed., June 26, with commissioners including requirements that CH Energy, under Fortis’ ownership, maintain a customer satisfaction rate of at least 85 percent per year. Customer dissatisfaction fines were doubled by the Commission, and could triple or quadruple if targets are missed. The Public Service Commission said the increased penalty rates also will apply to complaints about power outages and failure to restore services. Read the full story in the Daily Freeman.