The New York State Public Service Commission announced Thu., Sep. 14, Central Hudson Gas & Electric Corporation has agreed to modify its procedures around scheduling terminations of utility service, according to a press release. The company will now prioritize service cut-offs based on the highest and oldest in arrears. The agreement was reached in response to a complaint filed by a low-income advocacy group. The PSC also said the utility has agreed to revise training materials for customer service representatives to ensure they provide appropriate guidance for transferring debts when any form of theft is alleged. The company will also provide additional training for its employees on handling complaints in a manner that is consistent with the state’s utility consumer protection rules. Central Hudson performed more than 11,000 residential terminations in 2016, approximately 4.3 percent of its total residential customers, a higher rate than other state utilities, suggesting that Central Hudson may pursue termination more aggressively than other companies. Read the full press release at www [dot] dps [dot] ny [dot] gov.