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Google helping NYS update its unemployment claim system

Apr 07, 2020 12:30 pm
Rick Karlin is reporting for the Times Union Google is coming to the rescue of the state's unemployment insurance system, as it continues to be overrun by new jobless claims. The state is working with the American tech giant to develop a new website with a better interface, Melissa DeRosa, secretary to Gov. Andrew Cuomo, said April 6. The website should up and running this week, she said. Following the 2008 financial crash, DeRosa said the unemployment system received 13,000 calls in one day at the peak of the crisis. “We had six times that two days ago,” DeRosa said. When this happened in 2008, New York's unemployment trust fund ran out of cash and had to borrow from the U.S. Treasury and that is likely to happen again. The system is so overstretched that a Facebook page, “HELP US – NYS Unemployment,” has sprung up to record the computer crashes, dropped calls and endless waits the newly unemployed are experiencing. Read the full story in the Times Union.
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