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AG's office announces $4.4M in COVID ticket refunds

Nov 01, 2021 5:29 am

Natasha Vaughn-Holdridge is reporting for Columbia-Greene Media New York Attorney General Letitia James October 29, announced $4.4 million in refunds for customers that purchased tickets for shows and concerts that were later canceled due to COVID-19. James announced an agreement with Ticket Fulfillment Services, or TFS, along with five affiliated ticket resale websites for failing to provide the legally required refunds to more than 11,000 customers who bought tickets at the beginning of the pandemic. State law requires companies that facilitate ticket resales to guarantee refunds to customers in the event of a cancellation, according to James’ announcement. The AG's office said these companies collectively denied $4.4 million in refunds. Beginning in April 2020, TFS allowed five of its 11 affiliates to change its policy from providing customers with cash refunds for canceled events to one that instead gives a customer credit toward future ticket purchases. The AG’s office said the company also revised the online Terms of Services, but removed any reference to the policy change. TFS will now guarantee refunds regardless of the affiliate marketer’s ability or willingness to refund its consumer if the event was canceled. The company will also discontinue an affiliate’s right to sell tickets through its platform if that affiliate fails to offer or intends to deny a refund to a consumer. Anyone wishing to claim a refund is encouraged to contact customer support for the website they used to purchase their ticket. Read the full story at HudsonValley360 [dot] com.