Patricia R. Doxsey is reporting for the Daily Freeman Central Hudson’s efforts to upgrade its billing system have resulted in some customers being overbilled, underbilled or not billed at all. In many cases, customers have not received a bill for several months. Others have had their accounts charged for massive electric usage, while still others say their accounts show no electric usage during the past several months. In some cases, Central Hudson customers enrolled in automatic payment plans have had unusually large and unexpected amounts withdrawn from their bank accounts. And many customers who have called Central Hudson for assistance with these issues have experienced extended hold times. The Poughkeepsie-based utility said it is aware of the billing problems and is working to get them resolved. Company spokesperson Joe Jenkins said some of the problems were anticipated as the company transitioned to a system better able to accommodate "the billing complexities of the diverse supply chain." Unfortunately, the company did not anticipate the extent of the problems its customers would experience, and was initially unable to handle the call volume, he said. Jenkins said the billing problems are, for the most part, impacting customers who have solar panels or who purchase their electricity through a community solar program. He said approximately 11,000 Central Hudson electricity customers, or about 3.5 percent of the total, are experiencing billing problems. James Denn, a spokesperson for the state Department of Public Service, said the department is aware of the problems Central Hudson customers are experiencing and is monitoring the situation. Read the full story in the Daily Freeman.