New York State of Politics reports that New York Attorney General Letitia James filed suit Dec. 20 against SiriusXM, saying that the satellite radio and streaming service made it intentionally difficult for its customers to cancel their subscriptions. SiriusXM allegedly forced subscribers into an automated system before often lengthy interactions with agents trained to avoid accepting a request to cancel service. In a statement, James said, “Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal." Jessica Casano-Antonellis, a SiriusXM spokesperson, said, "Like a number of consumer businesses, we offer a variety of options for customers to sign up for or cancel their SiriusXM subscription and, upon receiving and reviewing the complaint, we intend to vigorously defend against these baseless allegations that grossly mischaracterize SiriusXM’s practices." The lawsuit seeks financial penalties for the time customers spent online during what the attorney general called “a deliberately lengthy” cancellation process. Read more about this story at New York State of Politics.