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Ryan to work with Central Hudson on billing problems

Apr 12, 2023 12:29 pm

Paul Kirby reports for the Daily Freeman that a few months ago, Rep. Pat Ryan was on the floor of Congress asking for the CEO of Central Hudson Gas & Electric Corp. to resign. Now, after Central Hudson did change CEOs, the Democrat lawmaker and the embattled local power provider are teaming up for in-person, one-on-one customer service sessions to deal with individual billing problems. Ryan has been a persistent critic of Central Hudson's past estimated billing practices, as many local customers were getting giant bills, and threats of turn-offs. Ryan, who represents the 18th Congressional District, said on April 11 that, “At this point, the most productive way to fix these issues is to get people to sit down and look each other in the eye.... We have an agreement for Central Hudson to work with my office to hold a series of (meetings) to give constituents so much as a chance to sit one-on-one with Central Hudson and figure out any issues with their bill." The two sides do not yet have specific details about the meetings. Central Hudson has eliminated the estimated billing, added nearly 50 new positions in the customer billing and consumer outreach departments, and promises hiring another 36 people for its customer contact center. Read more about this story in the Daily Freeman.

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