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New York prescriptions slow because of online attack

Feb 26, 2024 12:55 pm

Raga Justin reports in the Times Union that a massive cyberattack on a national health care company last week has slowed thousands of New York pharmacists and other health care providers in processing prescription claims. Change Healthcare, a claims and payment division of the large health care conglomerate United Health, was has been offline since Feb. 21 and told the United States Securities and Exchange Commission that the company believed a “nation-state associated cybersecurity threat actor” was behind the attack. Hospital data often includes Social Security numbers and financial records, so health facilities can be common targets of nefarious hackers. The health care company did not say whether patient data was compromised, nor when the situation would be resolved. Heather Ferrarese, who owns the independent Bartle’s Pharmacy in Oxford, said, “For us, it’s been a minor inconvenience. For other pharmacies that are looking at day three of not being able to fill any prescriptions at all, it’s a complete disaster.... Because what’s happening is they’re continuing to receive prescriptions that they can’t process.” CVS spokesperson Shelly Bendit said the pharmaceutical chain can fill prescriptions but in certain cases has not been able to process insurance claims. Bendit said, “There is no indication that CVS Health’s systems have been compromised... We have business continuity plans in place to minimize disruption of service and apologize for any inconvenience our customers and members may experience.” Read more about this story in the Times Union.